best tracker ‘Open the damn registers,’ says Walmart shopper threatening to boycott for Target – checkout policy ‘doesn’t make sense’ – Techss

‘Open the damn registers,’ says Walmart shopper threatening to boycott for Target – checkout policy ‘doesn’t make sense’

A FRUSTRATED Walmart shopper has urged the giant retailer’s bosses to install more staff at registers.

The self-checkout opponent threatened to boycott Walmart by dumping her cart in-store instead of facing lengthy queues.

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Walmart needs to employ more staff at checkout, say shoppers[/caption]

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Customers have complained about lengthy queues as they air their frustration on social media[/caption]

Earlier this year, bosses revealed that the chain would remove self-checkout lanes.

This was to improve customers’ experience after scores of complaints about long lines and waiting times.

But one shopper has hit back at Walmart for stalling her checking-out experience.

“Dear Walmart.

“I do not work for you!” she said on X/formerly Twitter.

“Open the damn registers… see I’ll really give your employees a job to do.

“I’ll leave this whole cart here and go to Target.

“Got 50 million self checkout lines (but there are) only 3 open, got 70 million registers and only 1 cashier. Make it make sense,” the fed-up shopper added.

LIMITED ITEMS

However, it might be a pointless threat as Target shoppers have also been voicing their anger on social media.

They’ve been fuming over the store’s self-checkout limits.

Target’s controversial new restriction asks shoppers to have 10 or fewer items when paying at the self-checkout.

The rule is only in effect at selected stores.

“Target’s new 10 item self-checkout limit is trash,” wrote one disgruntled customer on X.

“Making people wait in a 20-minute line while 3 of 4 self-checkout registers sit unused the whole time is ridiculous. Straight up never buying 10+ items from there again.”

The chain first announced its change last October, after branches in Maine reported self-checkout lines with over 50 people waiting to pay.

“At select locations, we are testing self-checkout lanes of 10 items or fewer in order to reduce wait times and better understand guest preferences,” said a Target spokesperson at that time.

Latest self-checkout changes

Retailers are evolving their self-checkout strategy in an effort to speed up checkout times and reduce theft.

Walmart shoppers were shocked when self-checkout lanes at various locations were made available only for Walmart+ members.

Other customers reported that self-checkout was closed during specific hours, and more cashiers were offered instead.

While shoppers feared that shoplifting fueled the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.

One bizarre experiment included an RFID-powered self-checkout kiosk that would stop the fiercely contested receipt checks.

However, that test run has been phased out.

At Target, items are being limited at self-checkout.

Last fall, the brand surveyed new express self-checkout lanes across 200 stores with 10 items or less for more convenience.

As of March 2024, this policy has been expanded across 2,000 stores in the US.

LOCKED-UP

Retailers such as Lowe’s and Home Depot are facing similar complaints.

And in Walmart, shoppers are also becoming frustrated at having to ask employees to unlock everyday essentials from secure cabinets.

It’s part of Walmart’s anti-theft measures as the chain continues to battle crime.

But one shopper shared pics of their local store on X, and revealed the men’s underwear was now also under lock and key.

“It’s degrading to have to ask someone to help me shop,” replied another customer.

Spokespeople for Walmart have previously explained that theft prevention is up to the discretion of store managers.

Walmart has been contacted for comment in regards to the removal of some self-checkouts.


“We believe the change will improve the in-store shopping experience and give our associates the chance to provide more personalized and efficient service,” spokesperson Brian Little told  Business Insider.

“The decision was based on several factors, including feedback from associates and customers, shopping patterns, and business needs in this area.

“We believe the change will improve the in-store shopping experience and give our associates the chance to provide more personalized and efficient service,” Little also said, per KSDK.

DITCH MACHINES

The complaints come as a new bill under consideration in California could ban grocery stores and certain retailers from offering self-checkout options for shoppers.

The draft legislation regulating self-checkout policies — officially known as SB 1446 — could push retailers like Walmart to ditch the machines altogether to meet new requirements.

The Bill would “prohibit a grocery or retail drug establishment from providing a self-service checkout option for customers unless specified conditions are met,” said the state’s summary.

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